Política de reembolso


Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as you received it.
  • Unworn or unused, with tags, and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

How to Start a Return

  • Contact us at hanisetboutique@gmail.com to request a return.
  • Returns must be sent to the following address:
    1612 W 68th St, Hialeah, FL 33014
  • If your return is accepted, we will send you a prepaid return shipping label along with instructions.
  • Items sent back without prior approval will not be accepted.

For any return-related questions, feel free to email us at hanisetboutique@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if:

  • The item is defective or damaged.
  • You receive the wrong item.

We’ll evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., special orders or personalized items).
  • Personal care goods (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns for sale items or gift cards.

If you have questions about a specific item, contact us at hanisetboutique@gmail.com.

Exchanges

The fastest way to ensure you get the item you want is to:

  1. Return the item you have.
  2. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • Items must meet the same return conditions as stated above.
  • A receipt or proof of purchase is required.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval status.
  • If approved, you will automatically be refunded on your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at hanisetboutique@gmail.com.